FAQ Center

Welcome to the linenreboque.com FAQ Center!

1. What climates are your products suitable for?
Our men's winter clothing is suitable for low-temperature environments. Our jackets and thermal sets will keep you warm during daily commutes, outdoor activities, and cold weather.

2. What are your clothing size standards?
Our sizes are based on US standard sizing. If you are unsure of your size, please contact our customer service, and we can provide recommendations based on your height and weight.

3. How long does it take to ship after placing an order?
Orders are usually processed and shipped within 1 to 3 business days. Delays may occur during holidays or peak seasons.

4. How long does shipping take?
Shipping within the US usually takes 3 to 7 business days. Remote areas may experience slight delays.
Please note: Weather, holidays, and logistics factors may affect shipping times.

5. Can I modify or cancel my order?
If your order has not yet been processed, we can assist with modifying the address or canceling the order. Please contact customer service as soon as possible. Orders cannot be modified after they have been shipped.

6. What payment methods do you accept?
We accept major credit cards, debit cards, and third-party payment platforms. All payments are processed through encrypted channels to ensure security.

7. Can I return an item if I am not satisfied after receiving it?
If the item has quality issues or does not match the order, please contact us within 7 days of receipt.
Items must be unused, undamaged, and in their original packaging. Please see our "Return and Refund Policy" for more details.

8. Can I exchange an item if the size is wrong?
If you need to exchange an item due to an incorrect size, please contact customer service to confirm inventory availability. Some products may not be eligible for exchange due to inventory limitations.

9. How is shipping calculated?
Shipping costs are automatically calculated on the checkout page. The shipping cost depends on the shipping address, item weight, and shipping method.

10. Do you offer international shipping?
Yes, but currently we primarily offer shipping within the United States. We will update the website with notifications if we open up shipping to more countries.

11. Will I receive an order confirmation email?
Yes. You will receive an order confirmation email after placing your order. After your order has shipped, you will receive an email containing a tracking number.

12. Is my information secure?
We use encryption technology to protect your personal and payment information. Please see the Privacy Policy for detailed information.