Returns Or Exchanges

linenreboque.com wants you to be satisfied with every purchase. If you encounter any problems after receiving your goods, please refer to the following return and exchange policy.

I. Return and Exchange Eligibility
We accept returns or exchanges in the following situations:
Product quality issues
For example, obvious damage, serious defects, zipper malfunction, serious loose threads, etc.
Received goods do not match the order
For example, completely wrong size,
Damage during transportation,
Photos of the package and product are required.
For the above situations, please contact us within 7 days of receiving the goods.

II. Non-Returnable and Non-Exchangeable Situations
The following situations do not support returns or exchanges:
Subjective reasons such as personal preference or not meeting expectations.
Inappropriateness due to incorrect size selection (if you need to exchange, please contact customer service to confirm inventory).
Product has been used, damaged, stained, or washed.
Return and exchange requests submitted more than 7 days after receipt.
Packages returned without authorization.

III. Return Conditions
Returned goods must be in the following condition:
Brand new, unused
No stains, no odors, no damage
Complete with original packaging, tags, and accessories
Returns that do not meet the above conditions may not be approved.

IV. Return Process
Contact customer service
Provide order number, problem description, photos, and other information.
Wait for review and return address
We will reply to you within 24 to 48 hours.
Return the goods
Except for returns due to quality issues, return shipping costs are borne by the user.
Warehouse confirms receipt
We will check if the goods meet the return standards.
Refund processing
The refund will be returned through the original payment method.

V. Refund Time
Refunds are usually processed within 3 to 7 business days after confirming receipt of the returned goods.
The specific arrival time depends on your bank or payment platform, generally 5 to 10 business days.

VI. Exchange Instructions
If you need to exchange goods (e.g., incorrect size), please contact customer service first to confirm inventory.
If the exchange is due to product issues, we will bear the round-trip shipping costs.
If the exchange is due to personal reasons, the relevant shipping costs are borne by the user. VII. Shipping Damage or Missing Items
If the package you received is damaged, missing items, or has missing parts, please contact us within 24 hours.
Please provide the following information for processing:
Photos of the package exterior
Photos of damaged/missing items
Order number

VIII. Refusal of Delivery and Unclaimed Packages
If the package is returned due to refusal of delivery, incorrect address, or failure to claim the package, we will contact you to arrange redelivery.  Additional shipping costs may apply for redelivery and will be borne by the customer.

IX. Return Address
Company: Linenre Boque LLC
Address: 1609 Legacy Dr, Tyler, TX 75703-0443
Contact Email: jaylon@linenreboque.com
Phone: (910) 560-7243